This service is currently available to UK Customers only.
To exchange an item for a different size of the same style, visit our Returns Center here within 30 days of the delivery date to submit your exchange request. Enter your order number and email address used associated with the original order, selecting the 'replace with same item' option for a free size exchange.
Once confirmed, you will receive a free return shipping label by email. Simply package the item(s) you with to exchange along with the original order invoice and attach the shipping label provided to the package being sure to remove any previous labels to avoid confusion. Once sealed, post your return package in a Royal Mail post box only. Royal Mail staff will not accept the pre-paid package within the Post Office as it does not require any further costs.
Upon safe arrival, we will update you by email, please then allow 1-2 business days for our team to inspect, approve and ship your replacement to you free of charge.
Please note: due to the limited nature of our products, a refund will be issued when requested replacements are not available.