At this time, we only accept one form of payment per order.
Why was my payment declined?
We're sorry to hear that you're experiencing trouble processing your order. Please consult the common reasons for declined payments below and take the recommended action to resolve your issue. If you are still unable to process your payment the best course of action is to try an alternative payment method and if it continues, contact your bank or financial institution for assistance.
1. Payment Declined By Your Bank
The most common reason is that your bank has declined the payment. It is normal procedure for banks to stop a payment which they may perceive to be unusually large, to a new recipient or for an international transaction.
Resolve: Contact your bank and let them know that V3Apparel.com is a trusted recipient and that you wish to make a payment through V3Apparel.com. Once confirmed your next attempt should be successful.
2. Check Your Payment Details
If you are a returning customer, you may have saved your payment details when processing your previous order. We recommend logging into your account to ensure your payment details and billing address is correct and up to date. Also, ensure you enter the CSC or CVV code on the back of your card correctly during checkout and ensure your card has not expired.
3. Verification Issue
If your card is flagged as not secure or if you're having issues with your bank's verification (Verified by Visa/Mastercard etc) it is best to contact your bank to confirm if there are any issues and to make sure your card is secure.
Resolve: If this issue continues to persist, try an alternative method of payment such as PayPal or contact our customer support who will help set up an alternative method of payment for you.
4. Insufficient Funds or Per-Transaction Limit
Make sure that the payment account you're using is in good standing. Your bank will decline any payment if there are insufficient funds available in your account or if you have a per-transaction limit.
Resolve: Contact your bank to check your account or adjust your limits.
5. Payment Declined by V3 Apparel
In order to protect our customers from fraudulent activity we deny any payments that our system flags as potentially fraudulent. All credit and debit cardholders are subject to validation and authorisation by our fraud system and the respective card issuer.
Resolve: If this is the case, you will need to contact our customer support team who will help guide you further.
Payment Security
V3Apparel.com features the most advanced and encrypted security systems to protect your payment details, guaranteeing absolute security for all transactions. V3Apparel.com never stores your payment information.
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
Payment Taken
Please note that V3 Apparel cannot place orders on a customers behalf, cannot view any sensitive payment information and do not have the ability to issue payment from your payment provider.
If you believe you have been incorrectly charged, please review the order confirmation email received at the time the order was placed. We recommend reviewing the currency used and quantities selected for each item. Please also contact your payment provider to request further information on exchange rate or currency charges if the currency charged differs from your local currency.
Payment Conditions
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance. Any PayPal account used must be in the name shown on your government issued identification document. V3 Apparel reserves the right to cancel any order that does not comply with this or with our other security criteria.
All orders are placed with V3 Apparel Limited, which is a UK entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in Pound Sterling. This will be calculated and charged by your card issuer. V3 Apparel has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.
