All eligible returns of products purchased at V3Apparel.com must be requested through our Returns Center within 30 days from the date of delivery.
Returns registered outside of this return period can not be approved and any item(s) returned without first being submitted and approved through the Return Center will not be accepted. Products shipped to a V3 Apparel premises without first being submitted and accepted through our Returns Center will not be processed and delivery of the package back to the customers address will need to be arranged by the customer, with any related charges covered by the customer.
Products must be returned in the same conditions in which they were delivered. You must therefore ensure that the Products are intact and complete, they have never been worn, damage or used in any way, an returned in their original packaging, equipped with all the labels and hang tags attached which they were received with. In the event whereby any product has had any labels or hang tags broken, damaged or removed, the return of this product will not be accepted. An order invoice must also accompany each return to help identify your return and to act as proof of payment. This can be found within your order package. Packages returned without the required identifying paperwork may experience delays or, may not be processed.
Return requests must be submitted separately per order, grouping only items from the same original order together within a return parcel. Mixed items from separate orders and therefore separate return requests cannot be processed due to the confusion and delays this will cause. In the event whereby items from multiple orders are returned together in the same parcel, all related return requests will subsequently be rejected.
Return requests cannot be accepted for undergarments, gift card or digital E-gift cards, discontinued lines, personalised products or items marked as 'Final Sale' and items purchased within our 'Only Sale Event of the Year'. Items purchased at a 'pop-up shop', outlet store or other retailer or distributor cannot be returned through V3Apparel.com. These items are not the responsibility of V3 Apparel and may only be returned to the store of the original purchase following the companies own return procedure.
Any items returned with a pre-paid return label provided by V3 Apparel and found to have been damaged or lost in transit will be refunded the full original product value paid at the time of purchase and issued back to the original payment method. Customers may be asked to provide further information for the return as part of a follow up investigation V3 Apparel will conduct with the courier.
By returning your item(s) customers accept responsibility for all returned goods until they are marked as received by V3 Apparel. We recommend safely and securely packaging your return to prevent any damage occurring during transit. Proof of postage must also be maintained and a tracked delivery service used.
In the event whereby customers choose the return courier, please ensure all delivery charges are paid in full with the required paperwork, information and package details correctly declared to the courier prior to returning any items. Return deliveries with any outstanding charges or missing/incorrect information are the responsibility of the customer. V3 Apparel will not cover any costs for any shipments or packages and will refuse the delivery. In instances where delivery is refused, please contact the courier to arrange the return or redelivery.
We reserve the right to issue store credit in the form of a digital E-gift card to the product value at the time of purchase for any approved return items that are delivered to the pre-approved return address more than 45 days after the original approval date.
All garments are subject to inspection for authenticity purposes and in line with this Returns Policy. V3 Apparel shall check the packaging and conditions of each product returned, being the substantial integrity of such products an essential requirement for refund.
V3 Apparel reserves the right to reject the return of such products that should result to have been damaged, deteriorated, stained or appear to be in a condition that unequivocally shows that they have been used. Customers will be notified in the event a return is rejected and V3 Apparel shall not proceed to credit the amount paid by the customer, reserving the right to claim compensation for any damages attributed by the customer to the items that do not comply with this returns policy. Collection for rejected items can be arranged by the customer, giving V3 Apparel 5 business days prior notice, with any related charges to be covered by the customer.
In the event whereby an issue, fault or defect is encountered with the products received, please contact us without starting a return, we will be glad to assist you in resolving this issue.
Approved returns will be refunded at the original purchase price back to the original payment method. For security reasons, V3 Apparel cannot issue any refund to an alternative payment method. V3 Apparel will inform you by email when the refund is processed. In the event whereby a refund is issued in the form of store credit, instructions for redeeming the amount at V3Apparel.com will be emailed to you.
Refunds will take between 5 to 7 business days to be processed by V3 Apparel with up to an additional 14 business days for a refund to be accepted by the customers payment provider.