Terms and Conditions

a. Our Contract

When you submit an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order has been shipped.  You will then receive confirmation of fulfilment email.

If we are unable to supply you with a product, we will inform you of this in email and offer you an alternative if applicable.

b. Our Right to Reject or Cancel Your Order

Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any of the following reasons: Product is unavailable, not in stock, incorrect billing information or not verifiable/Your order is flagged by our security systems as potentially fraudulent, or unusual/we have reason to believe you are selling our products with no prior agreement to do so/could not deliver to address provided/due to an event outside our control/in the event of misspelling, pricing or other errors or mistakes in the website information.

V3 Apparel does not ship to PO Box delivery addresses. Orders placed with a PO Box delivery address will be held until the customer provides an alternative suitable delivery address.

c. Cancellation

After placing an order on V3Apparel.com, we cannot change or cancel your order after it has been placed as we begin processing orders placed at our online store almost immediately. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with our returns and refund policy.

You may cancel your order at any time within fourteen days, beginning on the day after the goods are delivered to you, your nominated neighbour or your dedicated safe place. You will receive a full refund of the price paid for the product(s) at the time of the order being placed and in accordance with our returns and refund policy.

Your legal right to cancel the Contract starts from the date of the shipping confirmation, which is when the contract between us is formed. If the product(s) have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you or your nominated neighbour receives the order.

You can request to cancel your order by contacting our customer support team at Support@V3Apparel.com only. Please include your order number, full name and delivery address. A support member will then request a cancellation of your order and if successful, they will send you an email and the cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with our returns and refund policy.

If a cancellation request is made when the product(s) are delivered, dispatched or in transit, you will be required to accept delivery of your order and start a returns process for your order through our normal returns procedure before a cancellation request can be accepted. You are responsible for returning the product(s) to us and must cover the cost of returning any product(s).

Upon successful receipt of the returned order and if the returned products are faulty and in line with our returns policy, we will accept your cancellation request and issue a full refund to you. If you are returning any product(s) to us for any other reason than the products being faulty, a refund will be issued for the order total only.

d. Returns and Refund Policy

All eligible returns of products purchased at V3Apparel.com must be requested through our Returns Center within 30 days from the date of delivery.

Returns registered outside of this return period can not be approved and any item(s) returned without first being submitted and approved through the Return Center will not be accepted. Products shipped to a V3 Apparel premises without first being submitted and accepted through our Returns Center will not be processed and delivery of the package back to the customers address will need to be arranged by the customer, with any related charges covered by the customer.

Products must be returned in the same conditions in which they were delivered. You must therefore ensure that the Products are intact and complete, they have never been worn, damage or used in any way, an returned in their original packaging, equipped with all the labels and hang tags attached which they were received with. In the event whereby any product has had any labels or hang tags broken, damaged or removed, the return of this product will not be accepted. An order invoice must also accompany each return to help identify your return and to act as proof of payment. This can be found within your order package. Packages returned without the required identifying paperwork may experience delays or, may not be processed.

Return requests must be submitted separately per order, grouping only items from the same original order together within a return parcel. Mixed items from separate orders and therefore separate return requests cannot be processed due to the confusion and delays this will cause. In the event whereby items from multiple orders are returned together in the same parcel, all related return requests will subsequently be rejected.

Return requests cannot be accepted for undergarments, gift card or digital E-gift cards, discontinued lines, personalised products or items marked as 'Final Sale' and items purchased within our 'Only Sale Event of the Year'. Items purchased at a 'pop-up shop', outlet store or other retailer or distributor cannot be returned through V3Apparel.com. These items are not the responsibility of V3 Apparel and may only be returned to the store of the original purchase following the companies own return procedure.

Any items returned with a pre-paid return label provided by V3 Apparel and found to have been damaged or lost in transit will be refunded the full original product value paid at the time of purchase and issued back to the original payment method. Customers may be asked to provide further information for the return as part of a follow up investigation V3 Apparel will conduct with the courier.

By returning your item(s) customers accept responsibility for all returned goods until they are marked as received by V3 Apparel. We recommend safely and securely packaging your return to prevent any damage occurring during transit. Proof of postage must also be maintained and a tracked delivery service used.

In the event whereby customers choose the return courier, please ensure all delivery charges are paid in full with the required paperwork, information and package details correctly declared to the courier prior to returning any items. Return deliveries with any outstanding charges or missing/incorrect information are the responsibility of the customer. V3 Apparel will not cover any costs for any shipments or packages and will refuse the delivery. In instances where delivery is refused, please contact the courier to arrange the return or redelivery.

We reserve the right to issue store credit in the form of a digital E-gift card to the product value at the time of purchase for any approved return items that are delivered to the pre-approved return address more than 45 days after the original approval date.

All garments are subject to inspection for authenticity purposes and in line with this Returns Policy. V3 Apparel shall check the packaging and conditions of each product returned, being the substantial integrity of such products an essential requirement for refund.

V3 Apparel reserves the right to reject the return of such products that should result to have been damaged, deteriorated, stained or appear to be in a condition that unequivocally shows that they have been used. Customers will be notified in the event a return is rejected and V3 Apparel shall not proceed to credit the amount paid by the customer, reserving the right to claim compensation for any damages attributed by the customer to the items that do not comply with this returns policy. Collection for rejected items can be arranged by the customer, giving V3 Apparel 5 business days prior notice, with any related charges to be covered by the customer.

In the event whereby an issue, fault or defect is encountered with the products received, please contact us without starting a return, we will be glad to assist you in resolving this issue.

Approved returns will be refunded at the original purchase price back to the original payment method. For security reasons, V3 Apparel cannot issue any refund to an alternative payment method. V3 Apparel will inform you by email when the refund is processed. In the event whereby a refund is issued in the form of store credit, instructions for redeeming the amount at V3Apparel.com will be emailed to you.

Refunds will take between 5 to 7 business days to be processed by V3 Apparel with up to an additional 14 business days for a refund to be accepted by the customers payment provider.

e. Exchanges

This service is currently available to UK customers only.

If you are located outside of the United Kingdom and would like to exchange an item you purchased, please initiate a return through the Return Center here and place a new order for your preferred size at your convenience.

Customers within the United Kingdom must submit an exchange request for an item of a different size through our Returns Center within 30 days from the date of delivery.

Exchanges registered outside of this return period can not be approved and any item(s) returned without submitting an approved exchange request will be refused and cannot be guaranteed to arrive at the correct regional returns warehouse for processing.

Please ensure item(s) are returned in their original condition, with original swing tags and packaging, in line with the V3Apparel.com Returns Policy found here. An order invoice must accompany each return to help identify your return and to act as proof of payment. This can be found within your order package. Packages returned without the required identifying paperwork may experience delays or, may not be processed.

When returning item(s) with a pre-paid Royal Mail return label, packages must be posted in Royal Mail post boxes only to guarantee safe delivery. Royal Mail staff will not accept pre-paid packages within the Post Office as it does not require any further costs.

Exchange requests cannot be accepted for undergarments, gift card or digital E-gift cards, discontinued lines, items marked as 'Final Sale' and items purchased within our 'Only Sale Event of the Year'.

Items purchased at a 'pop-up shop', outlet store or other retailer or distributor cannot be returned for an exchange through V3Apparel.com. These items are not the responsibility of V3 Apparel and may only be returned to the store of the original purchase following the companies own return or exchange procedure.

All garments are subject to inspection for authenticity purposes and in line with our Returns Policy. When registering your exchange through the Returns Center please note that all exchange requests are subject to available inventory and items are not reserved due to the limited nature of V3 Apparel products. Items that cannot be exchanged upon arrival will instead be refunded back to the original payment method in full.

Please note that V3 Apparel cannot cover the shipping charges of any items returned with a courier of a customers choice and V3 Apparel cannot be held responsible for any returned item(s) until they are received by our team. We recommend safely and securely packaging your return to prevent any damage during transit. We also recommend keeping proof of postage and returning your package through a tracked shipping method only. V3 Apparel are not responsible for any packages that go missing during transit by a third party and cannot offer a replacement or reimburse any packages that are lost or damaged in transit, except whereby V3 Apparel has provided a pre-paid return label.

In the event that returned items are found to not be in a suitable condition in accordance with our Return Policy, the exchange will be rejected and customers will be responsible for arranging collection of item(s) within 14 days. It is agreed, by submission of an exchange request, that all returned goods are your responsibility until they are received by our team.

f. Pricing and Availability

The prices of the products will be as displayed on www.V3Apparel.com  Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Refunds can, and will, only be paid to the original payment method. Refunds cannot be made to a different payment method. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Currency can be changed using the currency button at the top of the website, although the price will be charged in GBP (Great British Pounds). The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. All orders are processed in GBP. Worldwide currencies will be converted at checkout to reflect this.

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.

V3 Apparel.com prices will change occasionally due to demand, stock and sales.

If an item you purchased is now on sale at a lower price V3 Apparel can not refund you the difference. Any products that go on sale will go back to it's original price once the sale has ended. Should a customer wish to purchase the product after the sale has ended, V3 Apparel are unable to provide this product for the sale price.

g. Data Check

We may run some checks on your details before we ship your order. These checks may include verifying your address and checking for fraud. There are automated processes in place to filter out any suspicious orders which may be fraudulent. All fraudulent orders will be investigated and prosecuted if necessary.

h. Discount codes

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue. These Terms and Conditions relate to all V3 Apparel promotions, competitions and discount codes (unless otherwise stated).

i. Digital E-Gift Cards

You can purchase E-Gift cards online at V3Apparel.com. E-Gift cards are digital and all E-Gift card sales are final and will be delivered via email, sent to the email address provided at the time of ordering. E-Gift cards are only valid for purchases made online at V3Apparel.com only. E-Gift cards are redeemable at V3Apparel.com only and have no additional processing fees. E-Gift cards are applied to the final order total and multiple eGift cards can be applied.

International customers: E-Gift card values are converted from pound sterling value at the latest exchange rate during time of purchase.

E-Gift cards cannot be used to purchase other E-Gift cards. E-Gift cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Discounts, promotions and coupons cannot be used to purchase E-Gift Cards.

The risk of loss and title for E-Gift cards pass to the purchases upon our electronic transmission of theE-Gift card to the purchaser or designated recipient. We are not responsible if any E-Gift card is lost or stolen, or used without your permission.

We reserve the right to void E-Gift cards, close customer accounts if we suspect that the E-Gift cards are obtained, used, or applied to a V3Apparel.com account fraudulently, unlawfully, or otherwise in violation of these terms and conditions.

E-Gift Card's will expire after 12 (twelve) months from the date of purchase.

We reserve the right to change these terms and conditions from time to time in our discretion, provided that we will use commercially reasonable efforts to notify you of such changes.

j. Klarna

In cooperation with Klarna Bank AB 9publ), Sveavagen 46, 111 34 Stockhom, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay later:

Pay later offers deferred payments for customers who wish to buy now and pay later at their convenience. Pay later gives customers the standard offered credit time of 30 days and is offered to the customer without any fees or interest (other than potential fees for late or missed payments). Pay later may also be offered with a longer credit time to the consumer for a fee. If a customer opts for a monthly invoice, the Pay later terms will be displayed as a monthly collective invoice statement.

Further information and Klarna's user terms and privacy statement can be found at Klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

k. Sales

Full refunds are not provided on sale items. Sale items can only be returned for store credit to the original sale price.

i. Tax and Duty

In most cases, customs or import duties are charged once the parcel reaches its destination country.  V3 Apparel has no control over these charges and we are unable to provide an exact charge for any orders.

Recipients are liable for all customs, import duties and local sale taxes levied by the country in which you reside. Payment for any fees will be required in order to release your package. Please familiarise yourself with your local customs and national postal service to prevent any unwanted charges. We recommend contacting your local customs office for more information.  Customers final order value as displayed on V3Apparel.com does not include any additional duties or charges.

Refusal to pay any requested customs duty and import fees related to your order will result in the courier returning the order back to our location. Upon return, the original cost of shipping plus a 15% handling fee of the order subtotal will be deducted from any final refund. This deduction also includes any orders originally purchased with free shipping.

For more information on customs fees, please contact your local customs office for more information prior to placing your order. V3 Apparel are not responsible for any additional charges incurred during delivery and cannot provided financial reimbursement for any customs, import duties or local sale taxes.